FEBRUARY 2010 Results
# of service evaluations returned by customers = 29
1. Overall, how would you rate your satisfaction with our service?
no answer = 0, poor = 0, fair = 0, good = 0, above average =2, excellent =27
2. Was the vehicle ready at the arranged time?
no answer = 0, no = 1, yes = 26
3. If additional work was needed, were you consulted?
no answer = 5, no = 0, yes =22
4. Was the final bill within the cost of repairs agreed on?
no answer =0, no = 0, yes = 27
5. Did we explain the repair to your satisfaction?
no answer = 0, no = 0, yes = 27
6. Will you recommend this service facility to others?
no answer = 0, no = 0, yes = 27
7. What can we do better to serve you?The following reflects ALL comments left by customers during the month of January 2010.
Everything was handled very cordial and with professionalism. Thanks. John thanks for the adjustment, apreciate it!. Always above & beyond. Nothing! Fantastic service!! I had not understood how my new air bag switch worked & Don promptly called me to explain, thanks Don!
? Can't think of a thing. Not much, always gotten great service from you folks. Been coming back for years. Thanks for noticing the serpentine belt and tire leak! Keep up the great work. The new windshild wipers work great. Thank you for all the good work you alway do. Fine as is. Have a magic wand!! Thank for your personalized customer service. Glad to have such a good team, you can rely on! Think of a single suggestion. keep doing what you are doing! We couldn't be more pleased! Thank you! Good clean work, thanks a lot. I have recommended your business to friends--keep up the good work. Doing great! You are doing fine!