2006-2010 J. M. Mechanical, Inc. All rights reserved.
J. M. Mechanical, Inc.
Member of NATA since 2000
State of Oregon DEQ recognized repair shop since 2002
Member of ASE for 23 years
Member of ASA for 23 years
Sponsoring member of iATN since 2005
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Auto, Truck, import & RV Repair
Domestic, Import, Diesel & Hybrid
(503) 266-3294

Don't let car repairs sneak up on you.  We can help by performing your regularly scheduled maintenance services.

and we can tell you what maintenance items may be needed and what's coming up in the future.
Contact us today
Customer Service Evaluations
FEBRUARY 2010 Results

# of service evaluations returned by customers = 29
1.  Overall, how would you rate your satisfaction with our service?
no answer = 0, poor = 0, fair = 0, good = 0, above average =2, excellent =27
2.  Was the vehicle ready at the arranged time?
no answer = 0, no = 1, yes = 26
3.  If additional work was needed, were you consulted?
no answer = 5, no = 0, yes =22
4.  Was the final bill within the cost of repairs agreed on?
no answer =0, no = 0, yes = 27
5.  Did we explain the repair to your satisfaction?
no answer = 0, no = 0, yes = 27
6.  Will you recommend this service facility to others?
no answer = 0, no = 0, yes = 27
               7.  What can we do better to serve you?The following reflects ALL comments left by customers during the month of January 2010. 
                                                                               
Everything was handled very cordial and with professionalism. Thanks. John thanks for the adjustment, apreciate it!. Always above & beyond. Nothing! Fantastic service!! I had not understood how my new air bag switch worked & Don promptly called me to explain, thanks Don!
? Can't think of a thing. Not much, always gotten great service from you folks. Been coming back for years. Thanks for noticing the serpentine belt and tire leak! Keep up the great work. The new windshild wipers work great. Thank you for all the good work you alway do. Fine as is. Have a magic wand!! Thank for your personalized customer service. Glad to have such a good team, you can rely on! Think of a single suggestion. keep doing what you are doing! We couldn't be more pleased! Thank you! Good clean work, thanks a lot. I have recommended your business to friends--keep up the good work. Doing great! You are doing fine!
JANUARY 2010 Results

# of service evaluations returned by customers = 27
1.  Overall, how would you rate your satisfaction with our service?
no answer = 2, poor = 0, fair = 0, good = 1, above average =8, excellent =18
2.  Was the vehicle ready at the arranged time?
no answer = 1, no = 1, yes = 25
3.  If additional work was needed, were you consulted?
no answer = 6, no = 0, yes =21
4.  Was the final bill within the cost of repairs agreed on?
no answer =3, no = 1, yes = 23
5.  Did we explain the repair to your satisfaction?
no answer = 2, no = 1, yes = 24
6.  Will you recommend this service facility to others?
no answer = 1, no = 0, yes = 26
               7.  What can we do better to serve you?The following reflects ALL comments left by customers during the month of January 2010. 
                                                                               
Thanks. Everyone is always helpful and ready to serve. Great work! Nothing, you guys do a wonderful job, very nice company to do business with. Thank you. Maybe have cookies with my chocolate! Everything was fine. Instead of running a ride down, someone at J M. Mechanical give a ride to the customer home. Thank You! Seem to have all bases covered. Very honest. I always give my business to you because i trust your abilities. Just keep the doors open! A rental stall for clients to do some of their own service. You can rent the tools & provide materials for the service. Can't think of a thing you're not already doing. Thanks. You're doing a reat job. Thanks! Nothing. Your doing great-thankyou. Appointment time in error. Belt was changed-what belt? I heard serpentine and asked secretary (she confirmed this). What does this belt do? Where is it located? Cabin filter change? When? Thank you for going above and beyond by coming out to the house & checking on the car & for picking me up.