2006-2010 J. M. Mechanical, Inc. All rights reserved.
J. M. Mechanical, Inc.
Member of NATA since 2000
State of Oregon DEQ recognized repair shop since 2002
Member of ASE for 23 years
Member of ASA for 23 years
Sponsoring member of iATN since 2005
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Auto, Truck, import & RV Repair
Domestic, Import, Diesel & Hybrid
(503) 266-3294

Don't let car repairs sneak up on you.  We can help by performing your regularly scheduled maintenance services.

and we can tell you what maintenance items may be needed and what's coming up in the future.
Contact us today
Customer Service Evaluations
July 2010 Results

# of service evaluations returned by customers = 25
1.  Overall, how would you rate your satisfaction with our service?
no answer = , poor = 0, fair = 0, good = 0 , above average = 7, excellent = 17
2.  Was the vehicle ready at the arranged time?
no answer = 1, no = , yes = 22
3.  If additional work was needed, were you consulted?
no answer = 0, no = 0, yes = 18
4.  Was the final bill within the cost of repairs agreed on?
no answer = 1, no = 0 , yes = 22
5.  Did we explain the repair to your satisfaction?
no answer = 3 , no = 0 , yes = 20
6.  Will you recommend this service facility to others?
no answer = 0 , no = 0 , yes = 23
               7.  What can we do better to serve you? The following reflects ALL comments left by customers during the month of July 2010. 

Continue the great job you do each time. We bring all of our vehicles in. Thanks. Everything was just great. Thank you. Good job. I like your work and trust your work completely! Thanks. Thank you! Mark the record for this car that I want the oil filed to only half full. I had removed some oil from one of the quearts-but not enough as the "too much' oil warning comes on. Thanks much! Nothing! Thank You! Continue the great service you do each time we bring a vehicle in. Thanks very much.
                                                                               

June 2010 Results

# of service evaluations returned by customers = 27
1.  Overall, how would you rate your satisfaction with our service?
no answer = , poor = , fair = , good = 3, above average = 4, excellent = 20
2.  Was the vehicle ready at the arranged time?
no answer = , no = 1, yes = 24
3.  If additional work was needed, were you consulted?
no answer = , no = , yes = 21
4.  Was the final bill within the cost of repairs agreed on?
no answer = 4, no = 0 , yes = 23
5.  Did we explain the repair to your satisfaction?
no answer = 5 , no = 0 , yes = 22
6.  Will you recommend this service facility to others?
no answer = 1 , no = 0, yes = 26
               7.  What can we do better to serve you?The following reflects ALL comments left by customers during the month of June 2010. 

Adjust the diagnostic fee to including the repair fee for the final fee for the repair to air condtion.
Thank You! Thank you again for all you do for me! I recomended a couple you today-I said you are the best in town. Thanks again. I always recommend you to everyone-you're the best. Thank you. You're the greatest. I don't know. You guys are doing a great job now. Thank you!