December 2011 Results Coming Soon...
# of service evaluations returned by customers = 30
1. Overall, how would you rate your satisfaction with our service?
no answer = 1 , poor = o , fair = 0 , good = 0 , above average = 4 , excellent = 25
2. Was the vehicle ready at the arranged time?
no answer = , no = , yes = 30
3. If additional work was needed, were you consulted?
no answer = 0 , no = 9 yes = 21
4. Was the final bill within the cost of repairs agreed on?
no answer = 5 , no = 0 , yes = 25
5. Did we explain the repair to your satisfaction?
no answer = 2 , no = 0 , yes = 28
6. Will you recommend this service facility to others?
no answer = 0 , no = 0 , yes = 30
7. What can we do better to serve you? The following reflects ALL comments
left by customers during the month of.
- Absolutely nothing. We are more than satisfied. Thank you for your excellent service.
- Great job & service.
- Note: Comment on oil change, "1,000 mi. past due", Your mechanic did not reset oil indicator when you changed the oil in the vehicle.
- Just keep up the good work.
- Keep your standards. I never hesitate to recommend JM.
- You guys are great.
- Very satisfied with your service & verifing the problem!
- Thank you for working in Debbi's Jeep so late in the day. You guys are super!
- All considered it was a very pleasant experience. The only thing that I was unsure about was an estimate.
- Comment: Kristie & others always considerate & friendly. Thank you & Happy New Year.
- Thanks for taking such good care of us and our vehicles!
- John is very fair and when he says I need to have work done I know I'm getting an honest recommendation.
- All is well car runs smooth again.
- 1st time-great experience with your service, office staff.
- The service you provide is unsurpassed!!!
- Your service is great thank you for all you do!
