June 2010 Results
# of service evaluations returned by customers = 27
1. Overall, how would you rate your satisfaction with our service?
no answer = , poor = , fair = , good = 3, above average = 4, excellent = 20
2. Was the vehicle ready at the arranged time?
no answer = , no = 1, yes = 24
3. If additional work was needed, were you consulted?
no answer = , no = , yes = 21
4. Was the final bill within the cost of repairs agreed on?
no answer = 4, no = 0 , yes = 23
5. Did we explain the repair to your satisfaction?
no answer = 5 , no = 0 , yes = 22
6. Will you recommend this service facility to others?
no answer = 1 , no = 0, yes = 26
7. What can we do better to serve you?The following reflects ALL comments left by customers during the month of June 2010.
Adjust the diagnostic fee to including the repair fee for the final fee for the repair to air condtion.
Thank You! Thank you again for all you do for me! I recomended a couple you today-I said you are the best in town. Thanks again. I always recommend you to everyone-you're the best. Thank you. You're the greatest. I don't know. You guys are doing a great job now. Thank you!