Reviews
Everything was super smooth from beginning to end. Good price and nice employees. Will be using them again.
I called to schedule a HVAC maintenance service and the phone operator was friendly, helpful, communicated clearly, and was able to schedule me promptly. I received text and e-mail reminders about the service, and my technician showed up promptly at 10am (the scheduled time). Robert was very friendly, respectful, and was efficient and effective. Wonderful experience all around.
Rob did a great job checking all aspects of my AC unit to find the issue. Great customer service from the whole JM family!! I'll be signing up for a Service Plan very soon. It's great to have a company you can rely on. Thanks again
Excellent experience. Fast, reliable, reasonable and professional. Most painless experience I have ever had with a technician and very fare price. Thank you for the great service.
I enjoyed my conversations with both the office staff and the owner/estimator. Not only conversational and authentic, but they were timely and very helpful.
They were really good! I want to say they guys name was Robert that came to my house. He was so professional and respectful! I really appreciated their service and I would have no problem recommending anyone to them if it was anything like my experience! This is a great company!
Thank you, Robert, at JM Mechanical for fixing my AC so quickly and expertly! He came with mask, shoe covers and gloves to service my AC unit. Very concientious of Covid19 safety measures!
I left a voice mail for JM Mechanical last night and had a call back from them first thing this morning. Robert was at my door while I was on the phone with Cori in Customer Service! Everyone there is so polite, friendly and helpful. I recommend them for all your HVAC/Water Heater needs! Love this company. Good people who treat their customers with care and respect. Thank you to all of them!
Rob was on time and very easy to talk with. He went about his work to service our units efficiently. He ended up replacing a capacitor in one of our units which I appreciated, although I didn't appreciate the cost! But I am happy that at least I don't have to worry about it and liked how he quantitatively proved that it was not holding what it needed to. It was easy to schedule the service and everything went smooth. I recommend JM Mechanical Heating and Cooling and specifically, Rob.
We had a small hick up with the job not being complete 100%. The owner came out and acknowledged a training opportunity and worked with his team hands on there and personally worked through everything and taught us key things to look for as it relates to our furnace. Externally professional and over the top follow up!
Had a small issue with a recent installation. JM responded immediately and sent Brandon out the next day at 8am. He evaluated the situation and although it didn't present itself at the moment, Brandon applied a fix which should resolve the issue. JM is excellent in responsiveness and we continue to be pleased that we chose them for our new AC.
