I was impressed by their level of customer service, and they really care about customer satisfaction. The office staff are very friendly, and they follow-up to be sure everything went as expected, and really want to help if there were any issues. Brandon is exceptional, takes the time to explain what is going on and really seems to care about his customers. A+ experience.
I had a great experience with this company. James and David did an excellent replacing my A/C, installing a new humidifier and filtration system.
I had a great experience with this company. Nice , friendly on the phone and in person. Super professional. The tech completed the service, gave me the information, and left everything as clean as when he arrived. He did not try any high pressure sales or treat me like I was not knowledgeable about my equipment. I will use them for as long as I own this home. Brandon was great. Thank you!
Professional with clear explanations. Communication regarding arrival times very good. Assessment of issue and installation of parts went smooth. All good.
Over the years I have tried several different HVAC companies and have been pretty disappointed... my recent experience with JM Mechanical was great from start to finish though. Excellent customer service, fast response, knowledgable servicemen and clear explanations.
I have had JM Mechanical Heating and Cooling for many years and they have never let me down. My air conditioning went out and they promptly came to check the problem. The unit was 20 years old and needed to be replaced. They quickly made time for us. James worked in 90 degree weather to install a new unit, always remaining pleasant and polite.
James and David installed our new AC unit and coil today. They both were very friendly, knowledgeable and professional. JM Mechanical has been a great company to work with, great staff!
This company is a great company to have in your home. I would give them more stars if I could. Josh came to our house and gave a detailed explanation of what he would do, how it was to be done and why it needed to be done. His crew should up on time and went right at it. We had a new HVAC system and water heater installed in two days. The estimate Josh gave was the price I paid, no hidden cost. They left our house with everything working, and cleaned up as if they were never here. I highly recommend this company.
FANTASTIC service! Brandon came out on a Saturday (after us calling on the previous day) to inspect our Humidifier, and found out exactly what was wrong with it, fixed it, and serviced the rest of our HVAC unit in a little under an hour for a very reasonable price. We just found our favorite HVAC experts in Cincinnati!
Technicians showed up on time and were very professional. They had to replace a heat pump and heating elements (pretty much a complete replacement) for an old unit that had failed. They got to work right away, finished the job in a few hours and cleaned everything up before they left. They tested the new unit and let me know what to expect with a new AC/heat pump and who to contact if I had more questions. I would definitely recommend them.